Parkable FAQs

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Why does the app show a park as reserved or full when the space is empty?

When the app tells you that a bay is 'reserved' or 'full', even when the bay is empty in real life, this is because someone has reserved the space and is on their way to fill it. Please don’t park here, because someone else has already paid for the space.


Why is the app showing me a ‘payment error’ when I try to start a session?

It sounds like the last time you had a session on Parkable, the payment didn’t go through. Make sure your card details are correct, your card is valid, and you have sufficient funds in your account. If you’ve done this and still get an error message, get in touch and we’ll help you out!


What if Parkable doesn't have a space where I need to park?

If you have a specific request or an area you'd like us to look at, let us know!


My vehicle is locked in a Parkable site. Help!

If your car is locked in outside of the park's available hours, you can reach us for help.

Please note: parking outside of available times puts you under the risk of being towed or enforced. A call out fee applies for after hours retrieval.


My vehicle has been towed or broken into - can you help?

If your car has been damaged at a Parkable site, please get in touch with us and let us know. Parkable is not liable for damages but we'll do everything we can to help with your insurance claim.  Certain sites may be able to provide CCTV footage upon request.

If your car has been towed from a Parkable site and there is no information in regards to vehicle retrieval, please contact us.


My reserved bay has been occupied by another vehicle. What should I do?

Check the address, read the instructions under "details" carefully and verify that the space is available or that you've booked it (by reservation or by pushing "Start Parking"). If someone is there, but the space is listed as available or booked by you, please message the host saying there is a car parked in your space. Include the make and colour of car, and it’s registration number.

If you get no response from the host you can message Parkable via the app, or get in touch.

Be sure to let us know the registration number of the vehicle. We will resolve the issue as soon as possible and help you find alternative parking in the meantime.


I'm having trouble logging into my account, what’s going on?

If you have already reset your password and still can't log in, try this:

  • Check that you have the latest version of the app and that your device is connected to the internet.

  • Make sure your username is correct. Parkable is case-sensitive, so when you log in, your username must be exactly right - down to whether the letters are lower or upper case.

  • We've noticed that some phones add a space to the end of usernames, so add a space and give it another go!

If you still need help, flick us an email on admin@parkable.co.nz and we'll get back to you ASAP!


Why am I having problems stopping a parking session?

If you are experiencing problems with ending your parking session, first give the app a few minutes to process the request. If you are still uncertain whether your session has ended, flick us a message on the app, or email us. We will then either confirm that your session has ended or end it for you. 

If you receive any additional charges due to an app error and our inability to respond immediately, don't worry! Just flick us a message or email and we'll make sure any extra charges are reversed back to your card.


My session has run longer than I intended, can you help?

One of the great things about Parkable is that you can park for exactly as long as you want - but sometimes that means that you forget to end a session. If you find yourself forgetting to end a session more than once, try setting a daily reminder on your phone.

The latest versions of Parkable also have a feature where every parking session is automatically ended after 12 hours, unless you tap to continue the session. Because of this, no session can run on for days and days - great news for those of us who are prone to forgetting these things!

However, if it was an app error which prevented the session from ending, get in touch. You can also send us a plea as a first-time user; chances are we'll be in a good mood and reverse your additional charges. 


Can I trust Parkable with my Credit Card?

We use a secure third-party secure payment solution Stripe for all parking charges.


Can I really park my car in a 24 hour zone?

Yeap! If the the park is available on the app, you can park there. Remember to check the availability of the park as your vehicle may be enforced outside the stated hours.


Why does Parkable need permission to send me push messages?

We use push notifications to communicate to you. We let you know when your parking session has started or stopped. Notifications also make communications between us a lot quicker when you get in touch with us from the app!


Why did Parkable charge me $1?

When you add your credit card to your Parkable account, we'll put a hold on $1. We do this to authenticate the credit card and make sure that the card details are correct. We refund this as soon as your card is authenticated.


What does a reservation do?

A reservation allows you to pre-book at space when you leave, holding the space for you for 30 minutes at no cost to you. Once you arrive at the parking space, you'll need to push "Start Parking". To reserve a space, simply click on the space you want and hit the  "Reserve" button.


I have a subscription bay. What does it mean to ‘share my bay’?

If you have a subscription bay which you don’t use all the time, you have the option of ‘sharing’ your bay with other Parkable users. If your shared bay is parked in by someone else, you will receive a reduced fee for next term’s subscription, with a discount equal to the fee(s) paid by the person or people who used your bay. That means a cheaper subscription fee for you next term, and more efficient use of your space!

To share your bay, follow these instructions:

  1. Make sure you have downloaded the latest version of the Parkable app

  2. Sign into the app

  3. Tap on your subscription bay

  4. Change the slider from ‘I’m using my bay today’ to ‘Share my bay’

  5. If you want to share your bay on future days, go to ‘View details’ and select the dates to share

  6. If you want to share your bay way into the future, go to ‘View calendar’, tap on the dates to share, and push ‘Confirm’

PS: no one will be allowed to park in your bay unless you change your settings to ‘Share my bay’ on the app. The power is in your hands!

PPS: if you’ve turned on ‘Share my bay’, please don’t be surprised if someone does, in fact, park there! That’s what the sharing setting is for.


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